RETURNS:
Lox Crochet only takes returns in cases where the product has been damaged during the shipping process or via our mistake. We will need physical proof of these damages via photos or video including the product itself, the box it arrived in and the additional items within the box.

• For most other reasons, we will not offer a return or refund due to our time, money and resources already being spent on your order.
• Depending on the issue itself, you will either receive a new doll as soon as possible, free of charge OR you will be required to send the package back to us (covering shipping costs yourself) and we will send you a new doll. Again, in cases where you must ship your original doll
  back to us, you are responsible for covering the shipping costs. We will then cover the shipping
  costs of sending you your new package.
• Lox Crochet does NOT accept returns on digital products (e.g. patterns - PDF documents).

REFUNDS:

• Lox Crochet ONLY accepts refund requests on physical items, within 24-48 hours of the order being placed and ONLY if your order has NOT been shipped yet.
• This is due to the time, resources and costs it takes to make physical products. After 24 hours, major process may have already taken place, meaning time, costs and resources will be wasted.
• Once your order has been shipped, refunds and return requests will be DECLINED due to the time, resources and costs already being spent. More details on damaged items and returns are stated in the returns section above.
• Lox Crochet does NOT accept refunds on digital products (e.g. patterns, tutorials & PDF documents).

For more information, please refer to our full Terms, Conditions & Policies.