Reviews – Lox Crochet

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Frequently asked questions

What is the return policy?

RETURNS:
Lox Crochet only takes returns in cases where the product has been damaged during the shipping process or via our mistake. We will need physical proof of these damages via photos or video including the product itself, the box it arrived in and the additional items within the box.

For most other reasons, we will not offer a return or refund due to our time, money and resources already being spent on your order.
Depending on the issue itself, you will either receive a new doll as soon as possible, free of charge OR you will be required to send the package back to us (covering shipping costs yourself) and we will send you a new doll. Again, in cases where you must ship your original doll
back to us, you are responsible for covering the shipping costs. We will then cover the shipping
costs of sending you your new package.
Lox Crochet does NOT accept returns on digital products (e.g. patterns - PDF documents).

REFUNDS:

Lox Crochet ONLY accepts refund requests on physical items, within 24-48 hours of the order being placed and ONLY if your order has NOT been shipped yet.
This is due to the time, resources and costs it takes to make physical products. After 24 hours, major process may have already taken place, meaning time, costs and resources will be wasted.
Once your order has been shipped, refunds and return requests will be DECLINED due to the time, resources and costs already being spent. More details on damaged items and returns are stated in the returns section above.
Lox Crochet does NOT accept refunds on digital products (e.g. patterns, tutorials & PDF documents).

For more information, please refer to our full Terms, Conditions & Policies.

When will I receive my order?

Most of our physical products are MADE PER ORDER, meaning our artist will only start your doll once it has been ordered. This is called our processing time. This is an additional time period, before your shipping time.

Our processing time ranges depending on the number of orders we have. On average, it ranges between 3-10 days before shipping it off. During busy periods such as the holiday seasons, it may take up to 3 weeks to process due to an influx of overall orders.

Once your order has been processed and given to postal services, you will receive an email with your tracking information. Then you should recieve updates with time estimates on when your order will be delivered. Domestic shipping: 2-5 business days (Australia only). International shipping: 5-10 business days.

Do you ship worldwide?

Yes! Our products can be shipped to most countries worldwide. Costs will vary depending on the region, cost of import and taxes, duties and fees. (Countries EXCLUDED from shipping are stated on the AusPost website due to temporary suspensions for various reasons). View List here

Where are our products manufactured?

Our products are handmade by a singular artist in the beautiful city of Sydney, Australia! We are proud to be an Aussie run business and plan on keeping our business homegrown for the foreseeable future! Every product is made, processed and shipped from Sydney.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price in the checking out section before you purchase. Your shipping cost will include any fees, duties or taxes including USA tariff fees.

High Quality

One-of-a-kind, Collectable items

Made with care

100% Handmade products

Catered to you

Bring your ideas to life

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Products

*PATTERN* Female body type for crochet dolls - PDF Document, English pattern with photos.

*PATTERN* Female body type for crochet dolls - PDF Document, English pattern with photos.

$10.00 AUD

Regular price Sale price $10.00 AUD
*PATTERN* Female Singer Crochet Doll - PDF Document, English written

*PATTERN* Female Singer Crochet Doll - PDF Document, English written

$20.00 AUD

Regular price Sale price $20.00 AUD
*PATTERN* Frank Crochet Doll - PDF Document Pattern Written Tutorial

*PATTERN* Frank Crochet Doll - PDF Document Pattern Written Tutorial

$12.50 AUD

Regular price Sale price $12.50 AUD
*TUTORIAL* Curly Hair for Crochet Doll Making - PDF Document & Video Tutorial

*TUTORIAL* Curly Hair for Crochet Doll Making - PDF Document & Video Tutorial

$10.00 AUD

Regular price Sale price $10.00 AUD