Our customs Collection
Custom commissions are the biggest components of our business. Many of our staple dolls seen throughout our website were made originally as custom orders! Any products you see in our photos are able to be recreated as apart of a custom order! If you have an idea, let us bring it to life. Here's how to get started:
Before getting in contact with us, you should have a basic idea of that you want us to create. Please send us a message with these following details:
- Your name and a way to get in contact with you.
- The name of the character/person you'd like us to recreate.
- The show/movie/game/media source they are from.
- Photos of the character, including the specific outfit you would like them to be wearing / any details you would like me to include.
- Any extra accessories or details you'd like me to add / questions about other ideas.
- If there is an exact date you need the doll by, please tell me that exact date and which country do you need it shipped to.
Once we have these details, we will assess your idea and contact you to start a formal discussion! I will clearly tell you what details I am able to do and am NOT able to do. I will offer suggestions on alternatives to your ideas (if applicable) and we can come to a conclusion you are happy with! Pricing will depend on what your item is, the size and the amount of detail it has. I will also tell you estimated times it'll take to make and deliver before your order is processed.
Once you are 100% happy with your order in our discussion, I will send you a direct link to our "Custom Orders" page with the pre-arranged price we would've discussed previously. This way you can purchase your item. Let me know the name you have placed the order under so that I can correlate your details to the shipping details. Once it is confirmed I will keep in contact with you as I make your order. I will send you photo updates and ask for your opinion on certain details to ensure everything is 100% the way you like it. You can suggest alterations or changes during this process and *IF POSSIBLE* we can fix it to your liking. You will also get a chance to see the final look and give me the go ahead before it is shipped to you!!
Send us a message with the details stated previously! You can contact us via Email, Instagram or Contact form:
Email: LoxCrochet.gmail.com
Instagram: LoxCrochet
Contact form: Fill out the form below with your details.
We will get back to you as soon as possible! We look forward to hearing from you!
RETURNS:
Lox Crochet only takes returns in cases where the product has been damaged during the shipping process or via our mistake. We will need physical proof of these damages via photos or video including the product itself, the box it arrived in and the additional items within the box.
REFUNDS:
For more information, please refer to our full Terms, Conditions & Policies.
Most of our physical products are MADE PER ORDER, meaning our artist will only start your doll once it has been ordered. This is called our processing time. This is an additional time period, before your shipping time.
Our processing time ranges depending on the number of orders we have. On average, it ranges between 3-10 days before shipping it off. During busy periods such as the holiday seasons, it may take up to 3 weeks to process due to an influx of overall orders.
Once your order has been processed and given to postal services, you will receive an email with your tracking information. Then you should recieve updates with time estimates on when your order will be delivered. Domestic shipping: 2-5 business days (Australia only). International shipping: 5-10 business days.
Yes! Our products can be shipped to any country you need. Costs will vary depending on the region, cost of import and taxes, duties and fees.
Our products are handmade by a single artist in the beautiful city of Sydney, Australia! We are proud to be an Aussie run business and plan on keeping our business homegrown for the forseeable future!
Shipping is calculated based on your location and the items in your order. You will always know the shipping price in the checking out section before you purchase. Your shipping cost will include any fees, duties or taxes including USA tariff fees.
